Communication Courses

All Communication Courses

We found 2 courses available for you
Most Enrolled
Fundamental

Industry Certificate in Customer Service

The Industry Certificate in Customer Service introduces the fundamentals and …

RM9,000.00

Industry Certificate in Customer Service

60 hours
45 Lessons
Fundamental
What you'll learn
Demonstrate excellent customer service techniques
Develop people management skills and communication skills in a positive manner at all times
Learn the ways of achieving customer satisfaction through face-to-face contacts, telephone, and online platform
Most Enrolled
Fundamental

Industry Certificate in Professional Contact Centre

The Industry Certificate in Professional Contact Center aims to prepare …

RM11,000.00

Industry Certificate in Professional Contact Centre

80 hours
62 Lessons
Fundamental
What you'll learn
Understand the principles of contact centre operations
Apply effective communication during customer interaction
Develop effective telephone skills