1st Competency-Based Educational Institution in Malaysia

Industry Certificate in Hotel Management

  • Course Level Beginner
  • Course Type Virtual
  • Course Duration 30 Days/120 Hours
  • Course Language English
  • Upcoming Intakes August, October, December
  • Job Guaranteed Yes

Program Overview

A hotel should relieve travelers of their insecurity and loneliness. It should make them feel warm and cozy.” — Bill Kimpton —

Have you ever dreamed of working in the hotel management industry, an industry with various challenges and opportunities?  To manage a hotel successfully, you will need a certain set of skills as well as managerial knowledge.

Our certificate course in Hotel Management offers a set of skills and techniques that are at the industry level to equip our students with the updated skillsets. Taught by our adjunct mentor who has rich experience in the hotel industry, our students are able to explore more about the industry with the reference of real-life experiences shared by our mentor. 

Interested to explore the adventures? Join us now!


  • 16 years and above

Course Objectives

  • Help students become a hotel management expert.
  • Learn how to manage the front desk effectively.
  • Able to understand hotel terminology and terms
  • Able to know the difference between front and back of house and how to manage the front of house
  • Build an effective system on hotel operation procedure.
  • Learn how to deal with unexpected emergencies

Learning Activities

  • Classroom Lecturing
  • Practical Exercise Case Studies Learning Activities
  • Group or Individual Work
  • Self-evaluation Training
  • Assignments

Career Options

  • Chief Executive Steward
  • Food and Beverage Manager
  • Front Desk Executive
  • Front-office Manager
  • Hotel General Manager
  • Hotel Sales Manager
  • Hotel Sales Executive
  • Hotel Service Crew
  • Housekeeping Manager

Technology Requirements

  • PC Desktop / Laptop
  • Stable Internet Connection

Why Study Hotel Management

Better Employability

To enable the development of new skills and earn a better employment opportunity.

Be a Master

Understanding the definition, structure, and principles of a hotel operation procedures.

Enhance the Hotel Operations

Challenge yourself in the fast-moving industry with new ideas and initiatives to enhance the hotel operations.

Borden skillset and knowledges

Increase your knowledge and skillset from different fields in the hotel sector.

Course Outline

Module 1: Introduction to Hotel Management

– Introduction of Hotel Industry
– Fundamental of Hotel Management
– Hotel Management Planning

Module 2: Hotel Products & Services

– Types of Hotel Products & Services
– Handle Customers for no product available in the premise
– Hotel Services in the future

Module 3: Hotel Components

– Types of Hotel Room
– Room Rental Rate
– Required Personnel for Hotel Operations
– Classification of Hotels

Module 4: Personnel Appearance & Skills

– Required Appearance and Skills in Hotel Industry
– Importance of Appearance & Skills to Hotel Operations
– Skillsets Development

Module 5: Customers & Relationships

– Types of Hotel Customers
– Identify Customers Requirements
– Dealing with Walk-in Guests
– Disabled Guests

Module 6: Taking Phone and Email Reservations

– How to take phone reservations
– How to take email & online reservations
– Supplying Booking Confirmations

Module 7: Hotel Customer Procedure

– Welcoming & Greeting Guests
– Check In Procedure
– Room Assignment Procedure
– Check Out Procedure

Module 8: Interaction with Guests

– How to correctly interact with the guests
– How to not interact with the guests
– Differences between Interaction Method in Hotel Industry

Module 9: Telecommunication Skills

– Dealing guests with telephone
– Wakeup Call
– Dealing Guest Request with Telephone
– Provide Room Service

Module 10: Payment Methods & Foreign Currency

– Type of Payment Methods
– Deal with Foreign Currency
– Deal Foreign Currency with Exchange Rate

Module 11: Front Desk Management

– Fundamental of Front Desk Management
– Roles of Front Desk operation in Hotel Industry
– Importance of Quality Front Desk Officer to Hotel Operations

Module 12: Housekeeping & Room Servicing

– Fundamentals of Housekeeping
– Importance of Housekeeping to Hotel Operations
– General Cleaning of Hotel

Module 13: Room Servicing

– Fundamentals of Room Servicing
– Importance of Room Servicing to Hotel Operations

Module 14: Hotel Facility Management

– Fundamentals of Facility Management
– Facility Management Procedure
– Importance of Facility Management in Hotel

Module 15: House Restaurant & Bar

– Basics of Running Restaurant in Hotel
– Basics of Running Bar in Hotel
– Job Delegation in Restaurant & Bar

Module 16: Late Checkouts and Lost & Found

– Dealing items in Lost & Found
– Dealing Late Checkouts

Module 17: Hotel Terminology

– Hotel Terminology & Terms
– Importance of Hotel Terminology to Hotel Industry
– Unconstrained Demand

Module 18: Hotel Paperwork

– Types of Hotel Paperworks
– Paperwork System Organization
– Documentaiton & Auditing
– Hotel Legal Documents

Module 19: Emergencies

– Troubleshoot issues
– Types of Hotel Issues & Solutions
– Medical Emergencies
– Overbooking

Module 20: Costing

– Hotel Costing & Budgeting
– Upselling
– Provide Value for lower costs
– Cost Reductions

Module 21: Hotel Technology

– Digitalize Hotel Operation
– Tools & Technologies in Hotel Operation

Apply now or speak with our Career Advisors

Find out more on how to apply for our courses or perhaps inquire about our scholarships by booking a slot with our Career Advisors.