Industry Certificate in Business Process Outsourcing (BPO)

School of Careers
Last Updated June 29, 2021

Description

The Industry Certificate in Business Process Outsourcing (BPO) aims to equip students with the fundamentals and comprehensive overview of the outsourcing field.

Students will be gaining understanding of the concepts and strategies applied in the field of BPO while learning different techniques in call centre and transcription process. Apart from that, this course designed to provide students the extensive knowledge required to understand the legal and ethical practices of the BPO working environment.

The course is open to all entry-level students who wish to have a good head start in the BPO field, setting them on the right path to playing a crucial role in the success of any organisation they join.

Learning Objectives

Learn the important concepts and fundamentals of outsourcing
Integrate ethical practices into the culture of BPO organisation
Understand the business side and the management side of BPO

Career Options

  • Call Centre Executive
  • Customer Service Executive
  • Telemarketing Executive
  • BPO Project Manager
  • BPO Operations Manager
  • Quality Analysis

Requirements

  • 16 years and above
  • PC Desktop / Laptop
  • Stable Internet Connection

Material Includes

  • Assignments & Presentations
  • Classroom Lecturing
  • Practical Exercise Case Studies Learning Activities
  • Group or Individual Project
  • Quizzes

Course Outline

50 Lessons80h

Module 1: Introduction to Outsourcing

What is Outsourcing?
Principles of Outsourcing
Reasons to Outsource
Qualifications of Outsourcing
Historical Development of Outsourcing
Today’s Environment of Outsourcing
Labor & Government in Outsourcing

Module 2: Business Process Outsourcing (BPO)

Module 3: Demonstrating Legal & Ethical Practices

Module 4: BPO in the Workforce

Module 5: BPO Management

Module 6: BPO Industry

Module 7: Contact Centre Technology & Techniques

Module 8: Transcription Techniques

Your Instructor(s)

School of Careers

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School
Level
Fundamental
For
School Leavers, Diploma/Degree Holders
Lessons
50 lessons
Language
English
Class 80 hours
Apprenticeship 6 months
Assessments Yes
Certificate Yes
Job Guaranteed
Yes
Scholarship Available
No

RM11,000.00