The Industry Certificate in Customer Service introduces the fundamentals and optimisation of an excellent customer service to be applied in a range of industries.
Students are expected to become more customer-focused and have a complete understanding about customers’ logical and emotional motivations which prepared them to deliver an outstanding service to customer. Apart from that, students will be learning the skills to deal with customer complains and feedbacks in a professional manner.
Upon completion of this course, students will come out as skilled individuals with well-rounded skills of all aspects of customer service, from face-to-face service to telephone and digital service. This modules will prepare individuals to embark on the fast lane of career progression in the booming customer service industry.
- Customer Service Representative
- Customer Service Specialist
- Customer Service Operations Manager
- Customer Relations Advisor
- Product Support Specialist
- 16 years old and above
- PC Desktop / Laptop/ Any device
- Stable Internet Connection
- Classroom Lecturing
- Group or Individual Work
- Practical Exercise Case Studies Learning Activities
- Mini Projects