Finishing School for Business Process Outsourcing (BPO) Roles

School of Careers
Last Updated May 25, 2022

Description

This course is designed for entry-level students looking to kickstart their careers in the field of business process outsourcing.

Students will be gaining an understanding of the concepts and strategies applied in the field of BPO while learning different techniques in the call centre and transcription process. Apart from that, this course is designed to provide students with the extensive knowledge required to understand the legal and ethical practices of the BPO working environment.

By the end of the course, students will be receiving multiple interview invitations from various organisations.

Learning Objectives

Land a job through School of Careers

Career Options

  • Call Centre Executive
  • Customer Service Executive
  • Telemarketing Executive
  • BPO Project Manager
  • BPO Operations Manager
  • Quality Analysis

Requirements

  • Had obtained a diploma/degree from a local university
  • Able to learn using a computer desktop/laptop
  • Stable internet connection with web cam and microphone

Material Includes

  • Lecturing & mentoring
  • Practical case studies & learning activities
  • Group/individual projects
  • Assessments

Course Outline

30 Lessons15h

Part 1

Self-Discovery
Career Strategies
Growth Mindset
Personal Branding
Crafting The Perfect Resume
Job Search Strategies
Self Management
Etiquette & Grooming
Interview Dos & Donts
Basic Computer Skills
Basic Financial Literacy
Communication at Workplace
Professional Development

Part 2

Bonus Content

Employer Options

Your Instructor(s)

School of Careers

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Level
Fundamental
Lessons
30 lessons
Class 15 hours
Assessments Yes
Certificate Yes
Job Guaranteed
Yes
Scholarship Available
Yes

RM1,250.00RM5,000.00

75% off
School of Careers by Talentbank